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Returns & Exchanges

To be eligible for a return or exchange, your item must not have been shipped or must still be in transit. Delivery must be refused and returned to us in its original packaging. Items cannot be returned after your products have been delivered. Exchanges might be subject to additional cost.
If you need to return or exchange an item, please call or send an email to us.

Replacements

We only replace items if they are defective or damaged.  If you need to replace an item, please call or send an email to us. After your replacement has been approved we will provide you with a shipping label to return your item(s).

Depending on where you live, the time it may take for your replacement to reach you may vary.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. There are certain situations where only partial refunds are granted: any item not in its original condition, damaged; or missing parts, for reasons not due to our error.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. If you receive a refund, the cost of return shipping will be deducted from your refund

 

Late or missing refunds

If you haven’t received a refund yet,please contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

 

On sale items

Only regular priced items may be refunded. Items on sale cannot be refunded.

 

Damaged Shipments

Please document the damaged shipment by taking photographs of the outside packaging as well as the damaged products. Photographs of the damaged shipment must be emailed to our support staff within 5 business days of the delivery to receive a replacement or a store credit. No credits or replacements will be given without the proper photo documentation.

 

Lost Shipments

Please email our support staff within 5 business days of the posted delivery to receive a replacement or a store credit. No credits or replacements will be available after 5 business days of the posted delivery date provided by the delivery carrier.